Shipping & Returns
Most of our products are handcrafted by artisans and craftsmen all over the world. Small irregularities in shapes, surfaces, and finishes are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from the photographs within our catalogs and sales cards. Specifications of individual items are subject to change and may differ slightly from those shown or stated.
While we make reasonable efforts to provide accurate and timely information about Sol + Luna Shade, you should not assume that the information is always up to date or that the Sites contain all the relevant information available.
Every effort is made to ship orders quickly and as completely as possible, but, on occasion, items will be backordered based on availability. As such items become in stock, we will ship without notice.
The materials and information on the Sites may include technical inaccuracies or typographical errors. The materials, information and services on the Sites are provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by applicable law, Brian Brown Studio disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the site and the information, content and materials contained therein.
Our products are shipped via the best way, usually ground and will arrive in 7-10 days once shipped. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All claims for damage and or shortage must be made within 24 hours of receipt of the merchandise by contacting our Customer Service team at (760)340-3900. We only replace items if they are defective or damaged, and you will need to contact us prior to returning any products to our company and obtain a Return Authorization Form and RGA#. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. Save all damaged cartons until any claim with the carrier is settled. If you receive a damaged, defective or incorrect item, we will work with you to make things right. Once we establish an RGA# and provide it to you, then you may return your item to: 74-050 Highway 111 Palm Desert, CA 92260.
All claims for damage and or shortage must be made within 24 hours of receipt of the merchandise by contacting our Customer Service team at (760)340-3900.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 25% of the purchase price. You will be responsible for outbound and return shipping and delivery charges.
It is your responsibility to properly package authorized returns to prevent damage. Returns arriving damaged due to poor packing will not be credited to the return customers account.
Returns must be received in original condition within 30 days. Shipping charges are not refundable.
We only accept returns on wall covering and you will need to contact us prior to returning any products to our company to obtain a Return Authorization Form and RGA#. Once we establish an RGA# and provide it to you, then you may return your item to: 74-050 Highway 111 Palm Desert, CA 92260.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 of days of receipt of returned goods.
Once your order is confirmed, cancellation is not possible.